In today's world customer service is king, nothing else matters. Customer service doesn't mean you have to kiss my ass but it does mean you have to listen to me especially if I have a question. To me the best way to help someone is to ask them questions, listen to their answers, and lead them to what they want, or what might be good for them. The reason I won't go back to Cigarz in Wateford Orlando Fl is instead of listening to me and getting a sense of what I was looking for, the salesperson was rude and belittling. I had originally stopped in because it was close to a Golf course I had just played, and I wanted to get a couple of Boveda packets to put in with the cigars I was shipping to the Aficionado, nothing major, knew what I wanted, and spoke with a little knowledge. When I asked for the Boveda packets the answer was we don't carry those you will have to go to another store. He showed me what he had but they really wouldn't work, so I said thanks. Then Mentioned I was looking for a cigar that was mentioned by the official cigar Aficionado at that point it was as if I must be stupid, "We don't look at that here" as if they were above it. Then he proceeded to take me to a cigar That I already had but these were left over from an event and they were a good deal. I'll bite how much ? Twice as much as I had paid for the same cigar. I said no thanks and was pretty much all set. Now the cigar I was looking for was the Alec Bradley Prensado and have researched it and wanted one to put in my box to try. I hate being treated like an idiot and talked down to. This place was supposed to have a fun friendly atmosphere and since nobody else was shopping there I would think you would cater to a definite buyer I did mention I was shipping cigars across country duh.....I won't be back.
My very 1st experience was in a ritzy section of the Orlando area and this one I won't give up because I was as much to blame as they were. I walk in and walk around in a daze because I don't have a clue. I didn't know what I wanted, what was good, what I should try, but I had money in hand to spend and nobody asked the simple questions needed to help me purchase a cigar instead they did the old stand by. "Can I help you?"" Nope Just looking" and that was about it. How about instead, you are looking for a cigar right? where are you going to be smoking it? are you looking for something mild or maybe something a little more complex? hmmmm I don't know that might have gotten me to part with some of my money instead of walking out empty handed.
My Favorite Store. The Corona Cigar Company in Heathrow Florida. They are close to work, easy to get to from my house about 7 miles away within 20 minutes either way. My first time in I was looking for a cigar but again I was lost, didn't have a clue as to what I wanted. The sales person asked me all the right questions got me to open up and sold me a couple of cigars. Were they great cigars honestly no, they were a house cigar of a mild flavor, but that is what I requested for golf. Because of this sales person taking the time to listen to me and help me part with my money, I have a new obsession. The funny part is now as I look around the store and they have seen the cigars I now buy, the fillers I need like pillows, Boveda packs for shipping, butane fuel for my lighter, etc. they know I have an inkling as to what I like and suggest different stuff. I will be going back here often just because if the way I was treated by everyone there. It was weird it was like they wanted my money or something. Oh and by the way the AB Prensado is resting nicely in my #1 humidor with all the other 90+ rated cigars.
I will be trying other stores because they unfortunately don't carry everything and I know that would be impossible any way.
I am going to ask the Aficionado to jump in on this one because he has shopped all over the country for cigars and can give some great insight.
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